If your margin level falls below 100%, you will be sent an email alerting you of this fact. Your account information on MT4 Desktop will also be highlighted in red. If your margin level remains below 100% at 4pm London Time, you will be placed on margin call and you will be required to take action to restore your margin level to above 100%. While your margin level remains below 100%, your open positions may be subject to closure under our terms and conditions. If your margin level falls to 50% or below, your open positions will be automatically closed, starting with the largest loss making trade.
With the current COVID-19 situation, we would like to take this opportunity to reassure you of our commitment and ability to continue to provide you with a top-class service.
Our infrastructure and team are prepared to provide all services and support without interruption. We have in place controls for human resources, communications and business continuity management and we have confirmed that our support team is equipped to work remotely.
Should you require further information please do not hesitate to contact us.
