Where we receive notification that funds have been transferred, either by debit card or bank transfer, you will receive an email confirmation. When the funds have been received by us, you will receive a further email confirming that the funds have been applied to your account and are available for trading. We automatically receive notification of payments by Debit Card. If you wish to notify us of a bank transfer, you can let us know either by telephone or through the MyMoney page on your MyPhillip. By notifying us in advance of a bank transfer, we will be able to apply the funds to your account as soon as they are received. It should be noted that deposits received by bank transfer outside normal business hours - 09:00-17:00 London Time - will be processed at the earliest opportunity the following business day.
With the current COVID-19 situation, we would like to take this opportunity to reassure you of our commitment and ability to continue to provide you with a top-class service.
Our infrastructure and team are prepared to provide all services and support without interruption. We have in place controls for human resources, communications and business continuity management and we have confirmed that our support team is equipped to work remotely.
Should you require further information please do not hesitate to contact us.
